Hi, it’s me again. I just thought I’d let you know (once more) how much I appreciate your ability to schedule deliveries. Today was even better than last time because this time my husband called to “schedule” an appointment in advance and was told that our delivery would be made between 10:30am and 1pm. So although you already know that I don’t have anything else to do besides wait for you to arrive, I appreciate you looking after my well-being and giving me the go-ahead to enjoy my free time before 10:30 and after 1. I know you’re busy, so I’ll excuse the fact that you showed up at 4. Also, it’s truly fantastic that you didn’t leave my shipment on my lawn and instead brought it all the way down the driveway before leaving it outside in opened boxes. (I’m sure the man who stopped by after you made the delivery with his truck gate open asking about “thinning out our monkey grass” appreciates the placement of those boxes as well. Score one for you–not only do you make customers happy, you make monkey-grass-thinning strangers happy, too!) Also, I know that we’re friends because everyone knows that being friends means never having to say you’re sorry and you didn’t apologize when my husband called for the fifth time to see where the driver was. It’s good to know that customer service is still alive and well!
Many thanks and much love,
Shannon